Hotel Tonchalá Amenities

Business Facilities

• Fax/photocopying
• Meeting/banquet facilities
• Business centre

Cleaning Services

• Laundry
• Trouser press
• Daily housekeeping
• Ironing service

Cleanliness & disinfection

• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies
• Use of cleaning chemicals that are effective against Coronavirus
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Common Areas

• Outdoor furniture

Entertainment & Family Services

• Casino
• Nightclub/DJ

Food & Drink

• Room service
• Kid meals
• Grocery deliveries
• Bar
• Packed lunches
• Special diet menus (on request)
• Restaurant

Food & drink safety

• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized

Front Desk Services

• Express check-in/check-out
• Luggage storage
• Invoice provided
• Valet parking
• 24-hour front desk
• Private check-in/check-out
• Tour desk

General

• Parking on site
• Free parking
• Private parking
• Parking
• WiFi available in all areas

Miscellaneous

• Non-smoking throughout
• Air conditioning
• Family rooms
• Designated smoking area
• Non-smoking rooms
• Lift

Physical distancing

• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas
• Contactless check-in/check-out
• Cashless payment available
• Physical distancing rules followed

Pool and Spa

• Swimming pool toys
• Kids' pool
• Swimming pool
• Outdoor pool (all year)
• Outdoor pool
• Hot tub/Jacuzzi
• Pool bar
• Swimming Pool
• Shallow end
• Sun loungers or beach chairs

Safety & security

• Smoke alarms
• CCTV in common areas
• Safety deposit box
• CCTV outside property
• Fire extinguishers
• 24-hour security
• Security alarm

Safety features

• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals
• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed

Services

• WiFi
• Internet services
• Free WiFi

Transportation

• Electric vehicle charging station
• Accessible parking