Hotel Tonchalá Amenities

Business Facilities

• Business centre
• Fax/photocopying
• Meeting/banquet facilities

Cleaning Services

• Ironing service
• Trouser press
• Daily housekeeping
• Laundry

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against Coronavirus
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Linens, towels and laundry washed in accordance with local authority guidelines
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Property is cleaned by professional cleaning companies

Common Areas

• Outdoor furniture

Entertainment & Family Services

• Nightclub/DJ
• Casino

Food & Drink

• Bar
• Special diet menus (on request)
• Packed lunches
• Kid meals
• Restaurant
• Room service
• Grocery deliveries

Food & drink safety

• Breakfast takeaway containers
• Delivered food is securely covered
• Physical distancing in dining areas
• Food can be delivered to guest accommodation
• All plates, cutlery, glasses and other tableware have been sanitized

Front Desk Services

• Valet parking
• Private check-in/check-out
• 24-hour front desk
• Tour desk
• Invoice provided
• Express check-in/check-out
• Luggage storage

General

• Private parking
• WiFi available in all areas
• Free parking
• Parking
• Parking on site

Miscellaneous

• Non-smoking throughout
• Non-smoking rooms
• Air conditioning
• Lift
• Designated smoking area
• Family rooms

Physical distancing

• Cashless payment available
• Physical distancing rules followed
• Mobile app for room service
• Screens or physical barriers placed between staff and guests in appropriate areas
• Contactless check-in/check-out

Pool and Spa

• Swimming Pool
• Shallow end
• Outdoor pool
• Hot tub/Jacuzzi
• Sun loungers or beach chairs
• Swimming pool toys
• Kids' pool
• Swimming pool
• Outdoor pool (all year)
• Pool bar

Safety & security

• Security alarm
• Smoke alarms
• CCTV in common areas
• CCTV outside property
• Fire extinguishers
• Safety deposit box
• 24-hour security

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Hand sanitizer in guest accommodation and key areas
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals

Services

• WiFi
• Free WiFi
• Internet services

Transportation

• Electric vehicle charging station
• Accessible parking